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Return & Refund Policy
All NammaHearth™ products are food items and are non-returnable due to hygiene and food-safety regulations. This policy explains the limited cases in which we replace or refund an order.
Last updated: July 2026 · Published under the Consumer Protection (E-Commerce) Rules, 2020.
For hygiene and food-safety reasons, opened or used food products cannot be returned. Please read the eligible cases below before raising a request.
Eligible for replacement or refund
We will gladly replace or refund your order if you receive:
- A damaged package
- A wrong product
- A product with a broken seal
- A defective or contaminated product
How to report an issue
Please report the issue within 24 hours of delivery by emailing support@nammahearth.com with:
- Order Number
- Clear photos of the package and product
- A continuous unboxing video showing the package before opening and the issue found
An unboxing video greatly helps us verify claims quickly. Claims without sufficient supporting evidence may take longer to process.
Refund process
Once your request is verified (within 2–5 business days), we will either:
- Send a replacement product, or
- Issue a refund to your original payment method.
Non-eligible returns
We cannot accept returns or refunds for:
- Opened or used products
- Change of mind
- Taste or personal preference
- Incorrect orders placed by the customer
Order cancellation
Orders can only be cancelled before dispatch. Once shipped, they cannot be cancelled.
Shipping & delivery
Orders are made fresh in small batches in Karaikal and typically delivered within 3–5 business days. Free shipping is available across Tamil Nadu. You will receive tracking details by email once your order is dispatched.
Governing law & jurisdiction
This Return & Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts at Karaikal, Puducherry.
Need help?
NammaHearth™
16/4, Puduthurai Road, Rasi Nagar,
Karaikal, Puducherry – 609602, India
Email: support@nammahearth.com
Website: www.nammahearth.com
GSTIN: 34HDJPR2087H1Z4 · FSSAI Lic. No. 13526001000178 · Udyam Reg. No. UDYAM-PY-01-0010321