Eligible for replacement or refund
We will gladly replace or refund your order if you receive:
- A damaged package
- A wrong product
- A product with a broken seal
- A defective or contaminated product
How to request a return
Returns are requested directly from your account — no need to email us to get started:
- Open the orderGo to My Account → Orders, open the delivered order and choose Return items.
- Tell us what happenedSelect the item(s) you're returning and the reason.
- Add photosAttach at least one clear photo of the package and product (up to 6). An unboxing video sent on WhatsApp helps us approve your request fastest.
- SubmitYou'll see it straight away under My Account → Returns with the status “Requested”.
Returns can be requested once an order shows as Delivered, within 7 days of delivery — please report an issue as soon as you notice it. Requests without clear photos may take longer to process.
What happens after you submit
- Requested — we've received your request and photos.
- Approved or not approved — our team reviews the photos against the eligible cases above. If any items aren't eligible, we'll tell you which and why.
- Refunded — for approved items, we issue NH Credit or a refund to your original payment method, whichever we confirm with you. We aim to complete review within 2–5 business days.
Requests we're unable to approve
- Opened or used products
- Change of mind
- Taste or personal preference
- Incorrect orders placed by the customer
Order cancellation
There's no self-service cancel option once an order is placed. If you need to cancel before it ships, contact us immediately at support@nammahearth.com or on WhatsApp — we'll do our best to catch it before dispatch, but can't guarantee cancellation once an order has been packed or shipped.
Shipping & delivery
Orders are made fresh in small batches in Karaikal and typically delivered within 3–5 business days. Free shipping is available across Tamil Nadu & Puducherry. You'll receive tracking details by email once your order is dispatched, and can follow it in My Account → Orders.
Governing law & jurisdiction
This policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Karaikal, Puducherry.